Blog

A moment of your time

As we turn from spring  to summer and get together with friends and family to celebrate graduations and other milestones together, let’s take a moment to pause…

Maybe even another moment…

To remind ourselves of the liberties that we have, and the price, through individual and group sacrifice, that others were willing to pay to provide for us.

Have a happy Memorial Day, and safe travels on the holiday weekend and into whatever summer plans you may have.

Shipping Calculator issues

We apologize.  Our shipping calculator that integrates with UPS to get accurate shipping rates has been acting up over the last couple of days, giving good data for some requests, and no data for others.  We believe the issue has been corrected, but if you do have any trouble, please feel free to call us, and we will take your order over the phone.

We’re all out

Our remaining supply of Picasso (CG353A) has been shipped out to customers.  Best suggestions for replacement are TWK-1396 (Max 3) from Collins with a dryer inline.  Another option is the Q2392A from HP, which is a repackaging of the original formula of Picasso (IQ2392A).

Picasso Ink (CG353A) information update

We apologize for the delay, but we are discussing with all of our suppliers options for properly replacing the Picasso Ink (CG353A).  We hope to have more concrete information available soon, but in the meanwhile, the two suggestions made so far are the HP Q2392A and Collins Max 3, as long as it is used in conjunction with a dryer.

As we work toward having more information for you about the transition, we do want to make you aware that we are keeping elevated inventory available in both the Max 3 (TWK-1396) and the Q2392A.  If you have any questions, please feel free to call us, and we’ll be happy to provide you with any information we have.

Issue with some cartridges manufactured by HP

It appears that HP has identified some issues in the manufacturing process that might have caused limited “pen leak” in the affected cartridges, that includes some Collins inks.  Collins purchases empty, new ink cartridges directly from HP to fill.

Collins HP CT Statement 12 11 2015

If you are having difficulties with HP cartridges from Collins, please contact us, and we will likely need the batch number from the cartridge, to verify it is part of the affected lot.