Every once in a while we get customers contacting us with defective cartridges. As with any product, there can always be problems, however OEM ink cartridges have a less than 1% failure rate. Many times these issues can be avoided with a little more delicate care and handling. Cartridges should never be forced into the cartridge slot. This can tear or dent the copper connector plate of the print head. Damage to the print head can result in the cartridge not working at all or not having the ability to print a full image. For more ideas and tips on handling ink cartridges, visit our website https://www.ink4mail.com/faq/maintenance. Below is an example of a damaged print head that will now longer print a full image:
