This may not qualify as good manners, but it bugs me a bit that I have to answer the question whether our HP ink (c8842a, c6195a) is OEM (manufactured by Hewlett Packard), as opposed to being a refill. We try to be very clear that our cartridges listed as HP are HP. We list our refills or remanufactured (by ColorLabs) as such.
My difficulty is with the misrepresentation of words like compatible, and equivalent, which provide much more assurance than is actually there. We have a lot of experience with remanufactured cartridges, and their quality across the board has improved through the years, but trying to market those with the name HP attached in large letters, and forcing customers to go through the fine print doesn’t sit well with me.
We hope that you appreciate our being straightforward with what we sell, and if you have any questions, please do not hesitate to ask.