From time to time, you may receive an ink cartridge that has minor damage to the packaging. It may be as small as a dented corner of the box or it may even have the perforated tab punched in. These are usually just cosmetic damage to the outside packaging of the box and don’t really cause any damage to the cartridge itself. This damage could come in transit to you or it may have come in transit to us. The cartridges are well protected in the packaging and very rarely is there ever an issue with the cartridge. If you do, however, receive a cartridge that has quite a bit of damage that results in it being non-functional, please let as know as soon as possible. You can either notify us at info@ink4mail.com or 1-866-INK-CART(465-2278).