As some of our loyal customers know, there has been an increase in failed HP cartridges in the past 6 months or so. This has been most pronounced in Collins Inks (Max 2, Max 3, etc) as they purchase new HP cartridges (part# c6125a, that you might see on some boxes) and then fill them with their various inks.
We have not seen the same level of trouble from HP inks directly (versatile, fast dry, etc), but don’t have a good explanation for the discrepancy.
HP has been aware of the problem and an update from them today indicates that they expect to have their quality control measures improved in the next couple of months.
We apologize that this has impacted some of our customers, and even more so that we were caught a little bit uninformed.
If the cartridges get to you and it looks like they exploded in the bag, that is exactly the symptoms we are talking about.
Contact us when you see these cartridges, and we will work out an efficient way to replace them.
Thank you for your patience.